TELNOVO and Talkdesk partner to address post-pandemic ways of working in the Philippines

TELNOVO and Talkdesk partner to address post-pandemic ways of working in the Philippines

• TELNOVO will now be able to offer Talkdesk’s automation-first customer experience solutions in the country
• The partnership will provide local companies with more options for an omni-channel customer experience solution to help them adapt to new ways of working
  
  

TELNOVO Communications, Inc., a premier provider of next-generation cloud communications and value-added ICT services, is now the official partner of Talkdesk in the Philippines, providing local companies with more options for customer experience (CX) solutions.

With this new partnership, TELNOVO will be able to offer Talkdesk’s automation-first customer experience solutions, including its award-winning Talkdesk CX Cloud.

Talkdesk CX Cloud integrates customer experience applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics. With its solution excellence, Talkdesk CX Cloud was named Cloud-Based CX Solution of the Year at the 2021 Customer Contact Week (CCW) Excellence Awards.

Miguel Mendoza, President and CEO of TELNOVO, said this partnership will provide Philippine companies, especially in the finance, telecommunications, e-commerce, and BPO industries, with a smart customer experience solution that will help them adapt to the post-COVID-19 ways of working.

“As we recover from the COVID-19 pandemic, we’re witnessing new ways of working and previously existing work trends becoming more common. Some companies have adopted a hybrid work approach, while some have embraced a full remote work setup. This shift requires companies to implement powerful and integrated technologies to make sure that they are adapting to the new ways of working while delivering a consistent customer experience,” he said. 

“We are delighted to partner with Talkdesk to provide a complete omni-channel solution to our customers and companies in the Philippines, helping them address their requirements for new ways of working and their digital transformation initiatives. This partnership further reflects our mission to support our customers’ progress by providing them with solutions that they need to run their business with maximum efficiency and reliability,” added Mendoza.

This partnership expands TELNOVO’s suite of cloud communication solutions, which include A-Z sip trunking, hosted IPBX, cloud contact center, DID and toll-free numbers, VoIP solutions, and unified communications.